Every order placed on Reswell is backed by our Purchase Protection. Every customer gets back every dollar they paid. No caps. No limits. No exceptions.
If your item never arrives, you get back every dollar you paid — item price and shipping. No cap, no return needed. Guaranteed.
No questions asked if tracking confirms non-delivery.
If your item is significantly different from what was listed, you get back every dollar you paid — item price and shipping. We'll send you a free prepaid return label. Your refund is released the moment the seller confirms receipt.
Note: “Significantly different” means a material mismatch from the listing description. Minor cosmetic differences not mentioned in the listing do not qualify.
If your item arrives damaged, you get back every dollar you paid — item price and shipping. We'll send you a free prepaid return label. Your refund is released the moment the seller confirms receipt.
Photo evidence of the damage is required. Damage must be visible and clearly related to transit, not pre-existing.
Opens when your order is placed.
Closes 30 days after delivery confirmation — or when you leave a positive review, whichever comes first.
You can see the exact countdown on your order detail page while protection is active.
Reswell funds buyer protection directly from our 7% platform fee — no extra charges to sellers, ever. When you sell on Reswell, you keep 93% of your sale price. That's it. No hidden fees, no protection fund deductions, no surprises. Reswell funds all buyer protection from our platform fee — it's included in the marketplace service.
Questions about a claim or this policy?
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